Front Desk Receptionist

Samahan Health Centers - San Diego, CA

Full-time

San Diego, CA

About the position

The Front Desk Receptionist (Bilingual Somali) position is a full-time role located in City Heights, San Diego. The receptionist will be responsible for managing the front desk operations, ensuring a welcoming environment for patients and visitors, and providing essential administrative support to the clinic. This role requires effective communication skills, particularly in Somali, to assist a diverse patient population. The receptionist will report directly to the Clinic Supervisor and will play a crucial role in the clinic's operations by handling patient inquiries, scheduling appointments, and maintaining accurate patient records.

Responsibilities

• Answers telephone calls in a timely manner and routes callers appropriately.
• Provides routine information to patients or staff including hours of operation and directions.
• Greets patients, clients, and visitors courteously.
• Schedules and reschedules appointments for patients.
• Ensures the reception and waiting area is clean and safe.
• Provides assistance to patients with registration packets.
• Informs patients of delays and wait times.
• Retrieves and inputs patient's registration information in ECW.
• Performs insurance eligibility verification.
• Explains payment options and processes to patients.
• Assists with training of new staff as directed.
• Maintains professional working relationships with all levels of staff and clients.

Requirements

• High School graduate or GED.
• One-year experience in a community health center preferred.
• At least one year front office/customer service experience, preferably in Healthcare.
• Bilingual required (Somali preferred).