Front Desk Receptionist

$24,960 - $27,040/Yr

Dogtopia of Roanoke - Roanoke, TX

Part-time - Entry Level

Roanoke, TX

101-250 employees

About the position

The Front Desk Receptionist at Dogtopia of Roanoke serves as the first point of contact for customers, ensuring a high standard of customer satisfaction while managing various administrative tasks. This part-time role allows employees to bring their dogs to work, fostering a fun and dynamic team culture focused on pet care and customer service.

Responsibilities

• Strive for the highest possible customer satisfaction ratings with every single interaction
• Answer emails, calls, and questions from pet parents
• Accurately record health and behavioral notes in daily activity log and communicate those with both shifts
• Be knowledgeable on all services and pricing
• Conduct opening and closing procedures including transaction totals and balancing the cash drawer
• Greet all customers promptly with a smile
• Effectively communicate health and behavior concerns with pet parents in a professional manner
• Maintain a clean and organized lobby and front desk
• Assist in holding everyone accountable to Dogtopia's safety and cleaning standards
• Ensure consistent and timely attendance
• Complete all required training
• Manage all transactions on POS and Digital System
• Handle all scheduling and paperwork associated with daily Meet & Greet appointments
• Schedule all Daycare, Boarding, and Spa Services
• Communicate any Pet Parent special requirements to Canine Coaches
• Manage all customer check-in/check-out for Daycare, Boarding, and Spa
• Oversee inventory management of cleaning and dog supplies
• Assist in Canine Coach or Rover duties as needed

Requirements

• Energetic and organized individual
• Strong customer service skills
• Ability to communicate effectively with pet parents
• Basic knowledge of dog behavior and health

Nice-to-haves

• Experience in pricing
• Familiarity with POS and digital systems

Benefits

• Bring your dog to work
• Education in basic dog obedience and training
• Fun, dynamic team culture with over 200 locations
• Career progression based on performance
• Additional certification programs available
• Competitive wages with flexibility in scheduling