Front Desk Representative (2 days per week)

$33,280 - $37,440/Yr

Kure Pain Management - Elkton, MD

Full-time - Entry Level

Elkton, MD

About the position

The Front Desk Representative plays a crucial role in facilitating patient information flow and ensuring a smooth patient experience at the practice. This position involves managing patient registration, financial services, and general office support while adhering to confidentiality and service excellence standards.

Responsibilities

• Facilitate the flow of patient information across the continuum of care.
• Perform patient registration and financial services accurately and timely.
• Collect and verify demographic, insurance, and financial information for entry into the Electronic Medical Record (EMR).
• Assist patients with Phreesia tablets and medical forms as necessary.
• Collect co-pays, co-insurances, deductibles, and past due balances from patients.
• Perform daily reconciliation of all money collected.
• Schedule follow-up appointments in accordance with insurance guidelines.
• Organize and perform work effectively to support patient satisfaction.
• Ensure all necessary paperwork and documentation are up to date at the time of service.
• Handle phone inquiries from patients and refer them to appropriate personnel.
• Maintain cleanliness of the patient waiting area and prepare procedure packets.
• Participate in and complete all required trainings and in-services.

Requirements

• High School Diploma or equivalent.
• Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Excellent written and oral communication skills, including exceptional customer service.
• Ability to establish and maintain effective working relationships with doctors, clinical staff, and the public.
• Ability to work individually and within a team.
• Ability to accurately collect and maintain money.
• Ability to follow both verbal and written instructions.
• Ability to work a flexible schedule and respond with patience during stressful conditions.
• Ability to multi-task and prioritize effectively.
• Extreme attention to detail and strong organization skills.
• Ability to problem solve and use reasoning to meet predefined quality standards.

Nice-to-haves

• Associate's Degree from an accredited college or university.
• One year of prior experience working with an Electronic Medical Record (EMR).

Benefits

• Pay Range: $16.00/Hr - $18.00/Hr
• PTO: up to 44 Hours in the first year (pro-rated based on start date)
• 7 Unpaid Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)
• 401(k) with employer match
• Short-Term Disability
• Long-Term Disability
• Basic Life/AD&D
• Employee Assistance Program
• Voluntary Life, Accident, Critical Illness, Hospital Indemnity