Front Desk Representative

$52,000 - $52,000/Yr

Ingenesis Group - Hayward, CA

Full-time - Entry Level

Hayward, CA

Professional, Scientific, and Technical Services

About the position

The Front Desk Representative will provide essential customer service to patients, assisting with appointment scheduling, registration, and various clerical tasks in a medical office environment. This role involves coordinating patient flow, supporting registration clerks, and ensuring efficient operations within the department.

Responsibilities

• Provide support and assistance to patient registration clerks with patient issues.
• Coordinate break and lunch coverage throughout the day and monitor patient flow.
• Provide department orientations and assist the supervisor in training new team members.
• Work with providers to resolve late patient arrivals issues and reschedule patients for same-day appointments whenever possible.
• Create weekly staff schedules for approval by the supervisor.
• Assist with inventory and supply ordering, reporting, and special projects.
• Register patients for appointments by giving appropriate forms, certifying eligibility, and opening medical encounters.
• Confirm and update patient demographics in the medical information system.
• Verify current program eligibility, calculate charges, and collect patient payments.
• Assist patients with appointment scheduling, information requests, and provide resource materials.
• Perform phone receptionist duties as needed.
• Perform clerical tasks, including maintaining workstation materials and supplies, mailings, and other clerical services as needed.
• Perform other duties as assigned by supervisor.

Requirements

• High School Diploma or equivalent.
• Minimum of three months experience in a medical office setting or other customer service setting.
• Bilingual: Spanish, Hindi, or Punjabi.
• Proficiency in Microsoft Office products including Excel, Word, Outlook, and the Internet.
• Ability to work a flexible schedule and overtime.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance