Front Desk Rooms Controller

$39,520 - $39,520/Yr

Marriott International - Columbus, OH

Full-time - Entry Level

Columbus, OH

Accommodation

About the position

The Rooms Controller at Marriott International is responsible for managing guest room assignments, ensuring a smooth check-in and check-out process, and maintaining high standards of guest service. This role involves coordinating with various departments to accommodate guest requests and preferences, confirming reservations, and handling billing adjustments. The position requires a focus on guest satisfaction and adherence to company policies and procedures.

Responsibilities

• Assign rooms according to guest requests and preferences.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room/check-out changes; communicate status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document exceptions.
• Verify and adjust billing for guests.
• File guest paperwork or documentation.
• Set up/process all guest check-ins/check-outs.
• Activate room keys and secure valid payment.
• Identify any over-commitments and perform duplicate reservation checks; block rooms as necessary.
• Run daily reports and follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures; maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately.
• Coordinate tasks and work with other departments.
• Serve as a departmental role model and develop positive working relationships with others.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Requirements

• High school diploma or GED equivalent.
• Less than 1-year related work experience.
• No supervisory experience required.