FRONT DESK - ROOMS CONTROLLER

Seminole Gaming - Fort Lauderdale, FL

Full-time - Entry Level

Fort Lauderdale, FL

Professional, Scientific, and Technical Services

About the position

The position involves assisting in the management of the front desk operations at the Seminole Hard Rock Hotel & Casino Hollywood, ensuring accurate room ratings and proper adjustments to the room rack. The role requires effective communication with guests and adherence to gaming regulations and departmental policies.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Check out any vacant and clean (due out) rooms and change statuses of rooms in the rack.
• Run alert date reports.
• Review out-of-order and off-market rooms on a daily basis for validity.
• Answer incoming phone calls and respond to guest requests.
• Respond to guests checking out via video check-out.
• Offer bell assistance to each guest upon departure and run applicable reports to verify correct room rates.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent education required.
• Previous front desk/hotel experience preferred or an equivalent combination of education and/or experience.
• Bachelor's degree preferred.

Benefits

• Medical, Dental, Vision & Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity
• and much more!