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Front Desk Sales Associate / Customer Service
Elements Massage - San Mateo, CA
posted 5 months ago
About the position
Overview: If you're looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Elements Massage San Mateo is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives. Our team members will earn commission for wellness plan & product sales and have opportunities to earn up to $200+/month in additional bonuses. Our Brand Promise is to better the lives of everyone we touch.
Responsibilities
- Create an exceptional customer service experience for all the clients every time they enter the studio.
- Inform clients about the benefits of the Elements Wellness Program, a no hassle membership plan.
- Follow our proven sales process to enroll clients into the Elements Wellness Program and sell skincare products.
- Be the first and final face of hospitality, whether on the phone or in the studio.
- Ensure the client appointment and payment process is brief, painless, and accurate.
- Work as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world.
Requirements
- Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
- Prior retail product sales experience preferred; selling memberships or services in-person to potential clients.
- Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
- Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
- Driven to create the best work environment for the employees and the best experiences for the client.
Benefits
- Pay $17.35+ per hour depending on experience
- Commission based on membership programs sold
- Preventative Managed Healthcare
- CalSavers Roth IRA
- A complimentary monthly massage at the studio (when working 20+ hours per week)
