Front Desk Sales Associate

$29,120 - $31,200/Yr

Crown and Raine - McMurray, PA

Full-time

McMurray, PA

About the position

The Front Desk Sales Associate at Crown & Raine plays a vital role in enhancing the client experience by providing exceptional customer service and proactive sales skills. This position is essential for client retention, ensuring that clients feel valued and are encouraged to return for regular treatments. The associate is responsible for creating a luxurious atmosphere, managing appointments, promoting services, and maintaining a welcoming reception area.

Responsibilities

• Warmly welcome each client, confirm appointments, and set a calming, luxurious tone for their visit.
• Skillfully manage bookings and rebook future appointments before clients leave, emphasizing the importance of regular visits to maintain optimal hair and scalp health.
• Educate clients on Crown & Raine's offerings, from specialized head spa treatments to premium blow dry styles, and suggest retail products to enhance their at-home care.
• Process checkouts accurately and smoothly, offering memberships, packages, or loyalty programs that support consistent rebooking.
• Keep the front desk and lobby pristine and stocked with Crown & Raine promotional materials, creating an inviting environment that reflects the brand's luxury and elegance.
• Assist with retail inventory management, reordering, and displaying products attractively to boost retail sales.
• Develop personal connections with clients by remembering their preferences, encouraging rebooking, and providing an experience that makes them eager to return.

Requirements

• At least 1-2 years in a customer-facing role, ideally in a spa, salon, or luxury retail environment.
• Proven ability to effectively rebook clients and drive repeat visits by conveying the importance of regular treatments for optimal results.
• Polished verbal and written communication abilities, ensuring a professional and welcoming demeanor in all client interactions.
• Ability to manage appointment schedules accurately, multitask efficiently, and maintain organized client records.
• Experience with salon software or booking systems is preferred.
• An authentic interest in spa and salon services, with a dedication to creating a positive, memorable client experience.
• Maintain a polished, professional appearance that aligns with Crown & Raine's brand standards.

Benefits

• Competitive compensation including generous tips and bonuses.
• Ongoing professional development opportunities.
• Exclusive perks associated with working at a luxury brand.