Front Desk Sales Associate

$20,800 - $20,800/Yr

The Hot Room - Greenwood, IN

Part-time - Entry Level

Greenwood, IN

Personal and Laundry Services

About the position

The Front Desk Sales Associate is a part-time role at a vibrant heated fitness studio, responsible for providing exceptional customer service and driving sales. This position serves as the first point of contact for members and visitors, ensuring a welcoming atmosphere while managing front desk operations, promoting studio offerings, and assisting with administrative tasks.

Responsibilities

• Greet members and visitors warmly and assist them with inquiries or requests.
• Provide information about studio offerings, including class schedules, membership options, and pricing.
• Assist clients with scheduling classes and other studio services.
• Handle phone calls and emails professionally and promptly, addressing inquiries and resolving issues as needed.
• Actively promote memberships, class packages, and retail products to clients and prospective clients.
• Conduct sales consultations to assess clients' needs and recommend appropriate membership or package options.
• Meet or exceed sales targets and KPIs set by management.
• Maintain cleanliness and organization at the front desk and throughout the studio.
• Ensure that all studio supplies are well-stocked and displayed attractively.
• Process payments accurately and efficiently, including cash, credit card, and electronic payments.
• Assist with administrative tasks such as data entry, filing, and maintaining client records.
• Build rapport with members and create a welcoming and inclusive atmosphere in the studio.
• Provide personalized attention to members, remembering their names and preferences whenever possible.
• Communicate studio policies and procedures to members and ensure compliance with safety and etiquette guidelines.
• Solicit feedback from members and address any concerns or suggestions in a proactive and professional manner.

Requirements

• Previous experience in customer service, sales, or hospitality is preferred.
• Strong communication and interpersonal skills, with a friendly and outgoing demeanor.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Sales-oriented mindset with a track record of meeting or exceeding sales targets.
• Basic computer skills and proficiency in using point-of-sale systems or booking software.
• Knowledge of fitness or wellness industry trends and terminology is a plus.
• Availability to work a minimum of 10 hours/week with flexible hours, including evenings and weekends as needed.

Benefits

• $10 hourly wage
• Free access to heated fitness classes
• Opportunities for professional development and advancement within the company.
• A positive and supportive work environment with a focus on employee wellness and growth.