Front Desk Sales Associate

$41,600 - $45,760/Yr

Lymph Bright - Laguna Hills, CA

Part-time - Entry Level

Laguna Hills, CA

About the position

The Wellness Front Desk Agent serves as the first point of contact for guests, managing all aspects of their accommodation and ensuring a pleasant experience. This part-time role involves registering clients, managing reservations, and providing information about services and treatment options, with a focus on customer service and sales performance.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations promptly
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like the contact information and exact details of their services)
• Welcome guests upon their arrival
• Provide information about our clinic, therapists' expertise, rates, and amenities
• Respond to clients' dissatisfaction in a timely and professional manner
• Liaise with our therapists to ensure all rooms are clean, tidy, and fully equipped to accommodate clients' needs
• Upsell packages, memberships, gift certificates, and additional services
• Maintain updated records of bookings and payments
• Support management in reaching goals and all other duties as assigned.

Requirements

• 1 year of customer service experience
• Dynamic personality while answering the phone and checking guests in
• Experience with spa or salon software, like Millenium or Meevo is a plus
• Excellent communication and organizational skills
• Ability to maintain a clean and professional work environment
• Attention to detail and ability to complete work
• Ability to develop ideas and take leadership.

Benefits

• Employee discount
• Flexible schedule