Front Desk Sales & Customer Service Representative

$31,200 - $31,200/Yr

Goldfish Swim School - Phoenix, AZ

Part-time - Entry Level

Phoenix, AZ

Educational Services

About the position

The Front Desk Sales & Customer Service Representative at Goldfish Swim School is a part-time role focused on providing exceptional customer service and processing sales transactions. This position serves as the first point of contact for customers, promoting a positive image of the company while contributing to business growth through effective sales techniques. The role involves managing customer inquiries, registrations, and scheduling events, ensuring a welcoming environment for both parents and students.

Responsibilities

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Contacts leads to educate them on our program and convert them into active members.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties.
• Resolves customer concerns/complaints using a professional approach.
• Assists members with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Monitors Snack Shack area and provides guidance to Snack Shack staff.
• Checks voicemail and email correspondence and responds in a timely manner.
• Updates informational displays with accurate and timely promotions and literature.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Makes collection calls to resolve open account problems.
• Prepares daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents.
• Administers first aid when necessary.
• Fulfills other duties and responsibilities as assigned by the Employer.

Requirements

• Part-time availability
• Excellent interpersonal communication and organizational skills
• Sales acumen to convert leads and contribute to business growth
• 1 year of customer service and sales experience preferred
• Intermediate level computer skills required using Word, Excel and other software systems
• CPR, First Aid and AED certification required, training provided upon hire.

Nice-to-haves

• CPR Certification
• AED Certification
• Microsoft Excel proficiency
• Organizational skills
• Communication skills

Benefits

• Training provided upon hire for CPR, First Aid and AED certification.