Concord Hospitality - Lansing, MI
posted 3 days ago
About the position
Join Our Team! Passionate About Serving Others? We're Looking for You! Are you ready to be at the heart of our hotel, creating memorable experiences and leading a team dedicated to guest satisfaction? As a Front Desk Supervisor, you'll be the driving force behind our front desk team, shaping an environment where guest service and hospitality shine! Imagine working where your proactive approach, responsiveness, and genuine care make all the difference in every guest's stay. In this role, you'll have the opportunity to lead, inspire, and create a cohesive team focused on delivering exceptional service, all while upholding our brand and Concord standards. If you love connecting with people, guiding a team, and bringing positivity and a strong sense of responsibility to every shift, this is the perfect role for you! At Concord Hospitality, we pride ourselves on our supportive and inclusive culture, where everyone is valued and respected. Plus, many of our supervisors move up to Assistant General Manager within a few years! Ready to take the next step in your hospitality career? We can't wait to meet you!
Responsibilities
- Deliver exceptional, top-quality service to our guests at all times.
- Efficiently check guests in and out with a warm and friendly approach.
- Manage guest mail and messages in line with hotel procedures.
- Build in-depth knowledge of hotel staff, room types, rates, amenities, and sales strategies.
- Take reservation requests with accuracy and professionalism.
- Answer calls with proper telephone etiquette, ensuring a seamless guest experience.
- Coordinate room assignments and manage special requests effectively.
- Monitor room availability and support AGM and GM in managing occupancy and restrictions.
- Handle guest safe deposits with care, following established guidelines.
- Maintain a clean, welcoming lobby and front desk area.
- Be fully trained in emergency and security procedures to ensure guest safety.
Benefits
- Competitive wages
- Comprehensive benefits package including medical, dental, and vision plans
- Life insurance
- Short- and long-term disability options
- 401K plan
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Ongoing training and development
- Exciting career advancement opportunities
