Aramark - Gustavus, AK
posted 16 days ago
About the position
We are looking for a friendly and detail-oriented Front Desk Supervisor to lead our team at Glacier Bay Lodge in Glacier Bay National Park and Preserve. In this leadership role, you will oversee daily front desk operations, ensuring exceptional guest service while managing a team of front desk agents. The Front Desk Supervisor plays a key role in fostering a welcoming environment for guests, maintaining operational efficiency, and upholding the standards of our unique lodging experience in the heart of nature. About Glacier Bay Lodge & Glacier Bay National Park & Preserve: Ever wish you had more daylight hours? With 18 hours of daylight during the summer, recreation and sightseeing opportunities are never-ending! Glacier Bay Lodge is a small 50-room lodge nestled in between coastal mountains, incredible fjords, and Alaska's Inside Passage and is a remote wilderness experience you don't want to miss. The only way to travel to us is by air or sea from Juneau to the friendly little town of Gustavus, your Gateway to Glacier Bay National Park & Preserve. Celebrate the Centennial/100-year anniversary of this beautiful park while enjoying everything this remote park has to offer! With brand new housing and upgraded internet connectivity now available, become a part of our small family of around 50 employees for the summer of a lifetime! This is a seasonal role with ideal dates of May 16 - September 5, 2025. We offer competitive wages, paid sick leave, on-site (NEW!!) housing and meal plan ($15/day all inclusive!) & local discounts! Employees are responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.
Responsibilities
- Lead by example in providing outstanding service to all guests, ensuring a seamless check-in and check-out process.
- Address and resolve guest concerns, complaints, and special requests in a professional and timely manner.
- Share knowledge about hotel amenities, local attractions, and national park highlights to enhance guest experiences.
- Supervise and support front desk agents, ensuring adherence to service standards and procedures.
- Train new team members, providing ongoing coaching and guidance to enhance skills and performance.
- Schedule shifts and manage staffing to ensure adequate coverage during peak and off-peak times.
- Monitor and manage the property management system (PMS) to oversee reservations, room inventory, and availability.
- Assist in maintaining accurate financial records, including payment processing, cash handling, and daily reporting.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction and operational efficiency.
- Act as the primary point of contact for escalated guest issues and emergencies.
- Handle overbooking situations, room relocations, and other unexpected challenges with professionalism and creativity.
- Identify areas for improvement in front desk operations and recommend solutions to management.
- Ensure all front desk activities comply with hotel policies, safety regulations, and national park guidelines.
- Maintain a clean, organized, and welcoming front desk area at all times.
Requirements
- Minimum of 2 years of front desk or hospitality experience, with at least 1 year in a supervisory role preferred.
- Strong leadership, organizational, and communication skills; ability to manage multiple priorities under pressure.
- Proficiency in property management systems, reservation software, and financial reporting.
- Positive attitude, problem-solving mindset, and a passion for customer service and the outdoors.
Benefits
- Competitive wages
- Paid sick leave
- On-site housing and meal plan ($15/day all inclusive)
- Local discounts
