Front Desk Supervisor - Lodge at Snowbird

Powdr Corporation - Salt Lake City, UT

Part-time,Full-time - Mid Level

Salt Lake City, UT

Accommodation

About the position

The Front Desk Supervisor at the Lodge at Snowbird is responsible for overseeing the front desk operations, ensuring high-quality guest service, and supervising a team of front desk clerks. This role involves training staff, managing schedules, and coordinating with other departments to meet guest needs. The supervisor plays a crucial role in maintaining operational efficiency and guest satisfaction while adhering to company policies and standards.

Responsibilities

• Oversee overall operation of the Front Desk clerks.
• Assist with special projects as requested by the front desk manager.
• Train new staff and coach current staff on front desk operations.
• Supervise approximately 7-10 employees including front desk clerks and night audit.
• Work closely with the Front Desk Manager on hiring, retention, promotion, and discipline.
• Help cover front desk shifts as staffing needs require.
• Maintain an accurate inventory of supplies and order when needed.
• Review room blocking to ensure accuracy and monitor daily occupancy.
• Answer inquiries and solve disputes pertaining to billing and payments.
• Network and communicate with all departments to ensure success at the front desk.

Requirements

• High School Diploma or equivalent required.
• Associate degree in a related field preferred.
• 2-4 years of job-specific work experience with demonstrated competence.
• Proficient in accounting skills and hotel front desk management.
• Experience with Microsoft Word, Excel, Outlook, SMS Host, and bookkeeping.
• Ability to communicate clearly and precisely in various situations.
• Proficient problem-solving skills and ability to handle complex situations.

Nice-to-haves

• Experience in a supervisory role within a hotel environment.
• Familiarity with PCI compliance and handling guest personal information.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging, and daycare for employees
• Free transportation to work via UTA bus and departmental rideshare vans.