Front Desk Supervisor (Opening)

$35,360 - $41,600/Yr

New York Sports Clubs and our Family of Brands - Scarsdale, NY

Full-time - Mid Level

Scarsdale, NY

About the position

The Front Desk Supervisor at New York Sports Clubs is responsible for creating a welcoming and safe environment for members and guests during opening and closing hours. This role emphasizes high-level customer service and acts as a role model for Service and Sales Representatives (SSR). The supervisor will assist management with retention efforts and operational excellence, ensuring a positive experience for all members.

Responsibilities

• Provide a welcoming environment for members and guests during opening and closing hours.
• Promote and maintain customer experience by developing SSRs to be solution-oriented.
• Engage with members and guests to foster interest in offerings and drive membership sales.
• Respond quickly to member feedback and complaints, escalating issues as necessary.
• Hold SSR team accountable to high standards of operational excellence.
• Assist in the support and assessment of SSR performance and development.
• Support the onboarding of new SSRs with clear expectations and immersion plans.
• Assist the General Manager with administrative tasks and ensure daily operational tasks are completed.
• Maintain a clean and inviting Welcome Desk and customer experience.
• Communicate effectively with club team, corporate personnel, and members.

Requirements

• 2-3 years of face-to-face customer service experience.
• At least 1 year of supervisory experience in a fitness, hospitality, or retail environment.
• Child & Adult AED/CPR certified.
• Ability to learn and maximize POS/timekeeping/membership systems.
• Demonstrated communication and interpersonal skills.
• Highly organized with detail-orientation and proven follow-up skills.

Nice-to-haves

• Experience in a team-oriented environment.
• Ability to handle challenging member issues with patience and professionalism.

Benefits

• Gym membership