Davidson Hotel Company - Spokane, WA
posted 2 months ago
Full-time - Entry Level
Spokane, WA
Accommodation
About the position
The Front Desk Supervisor at The Davenport Tower is a leadership role focused on delivering exceptional guest service and ensuring smooth front desk operations. This position requires a dynamic and customer-focused professional who can motivate the front desk team, handle guest inquiries, and maintain compliance with hotel policies. The role offers an opportunity to grow within a prestigious luxury hotel known for its modern design and outstanding service.
Responsibilities
- Supervise front desk operations, including check-in, check-out, and guest services
- Lead and motivate the front desk team to provide exceptional customer service
- Handle guest inquiries, concerns, and special requests in a professional and efficient manner
- Train and onboard new front desk staff members
- Ensure accuracy and completeness of guest reservations and billing information
- Collaborate with other departments to resolve guest issues and enhance guest experiences
- Maintain a clean and organized front desk area
- Monitor and maintain compliance with hotel policies and procedures
Requirements
- Prior cash handling experience necessary
- High School graduate or G.E.D. equivalent
- Ability to communicate effectively with the public and other Team Members
- Read, write and speak English fluently
- Six months Front Desk experience
- Strong computer skills
- Flexible schedule including nights and weekends
Benefits
- Opportunities for career growth
- Dynamic work environment
- Team-oriented culture
- Employee discounts at various hotel brands
