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Front Desk Supervisor
$50,000 - $50,000/Yr
Iowa Ear Center - Clive, IA
posted 2 months ago
Full-time - Mid Level
Clive, IA
Ambulatory Health Care Services
About the position
The Front Desk Supervisor at Iowa Ear Center is responsible for managing the front desk operations, ensuring excellent customer service, and overseeing the front desk staff. This role involves coordinating daily activities, addressing patient inquiries, and resolving complaints while maintaining a professional and organized environment.
Responsibilities
- Manage day to day operations at the front desk to ensure staff provide excellent customer service, follow protocol, and all patient inquiries are handled in a timely and efficient manner.
- Assist the practice manager with hiring, training, scheduling and evaluating staff and providing performance feedback.
- Develop and implement policies to improve efficiency and patient care.
- Greet customers and visitors in a friendly and professional manner.
- Answer phone calls and respond to emails in a timely manner.
- Maintain accurate records of customer information and transactions.
- Handle customer complaints in a professional manner.
- Maintain a clean and organized work area.
- Assist the practice manager with any additional duties as needed.
Requirements
- Management experience
- Customer service skills
- Mid-level administrative experience
- Healthcare management knowledge
- Organizational skills
- Front desk experience
- Typing skills
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Parental leave
- 401(k) matching
- Employee discount
- Professional development assistance
- Life insurance
