Front Desk Supervisor

Renaissance Fort Lauderdale Hotel - Fort Lauderdale, FL

Full-time - Mid Level

Fort Lauderdale, FL

Accommodation

About the position

The Front Desk Supervisor at Renaissance Fort Lauderdale Marina Hotel is responsible for overseeing the front office personnel and ensuring the smooth operation of front desk duties. This role requires a blend of supervisory experience, customer service skills, and the ability to maintain effective communication across departments. The ideal candidate will contribute to the hotel's success by training staff, managing schedules, and resolving guest issues efficiently.

Responsibilities

• Directly supervise all front office personnel and ensure proper completion of all front office duties.
• Train, cross-train, and retrain all front office personnel.
• Participate in the selection of front office personnel.
• Schedule the front office staff and supervise workload during shifts.
• Evaluate the job performance of each front office employee.
• Maintain working relationships and communicate with all departments.
• Maintain master key control and verify accurate room status information.
• Resolve guest problems quickly, efficiently, and courteously.
• Update group information and maintain, monitor, and prepare group requirements.
• Relay information to appropriate personnel and review credit limit reports.
• Work within the allocated budget for the front office.
• Check cashiers in and out and verify banks and deposits at the end of each shift.
• Enforce all cash-handling, check-cashing, and credit policies.
• Prepare performance reports related to front office operations.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely manner.
• Monitor all V.I.P. guests and requests.
• Maintain required pars of all front office and stationary supplies.
• Perform special projects and other responsibilities as assigned.

Requirements

• Knowledge/experience with PMS (Property Management System).
• Associate degree or equivalent experience.
• Two years of customer contact and supervisory experience in the hospitality industry.

Nice-to-haves

• Experience in luxury hotel environments.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance