Front Desk Supervisor

Aimbridge Hospitality • Cockeysville, MD

424d • Onsite

About The Position

The Front Desk Supervisor at Aimbridge Hospitality is responsible for assisting the Front Desk Manager and/or General Manager in providing exceptional service to guests before and during their stay. This role focuses on maximizing room revenue and occupancy while ensuring a friendly and efficient front desk operation.

Requirements

• 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required.
• Previous supervisory responsibility preferred.
• Valid driver's license for the applicable state required.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful high-pressure situations.
• Ability to show initiative in job performance.
• Ability to maintain composure and objectivity under pressure.
• Effective problem-solving skills.

Nice To Haves

• College course work in a related field helpful.

Responsibilities

• Assist the Front Desk Manager and/or General Manager in daily operations.
• Provide attentive and courteous service to all guests.
• Maximize room revenue and occupancy rates.
• Monitor VIP and special guest requests.
• Review Front Office log and Trace File daily.
• Ensure timely logging and delivery of messages, packages, and mail.
• Maintain high standards of personal appearance and grooming.
• Set the standard for guest relations at the Front Desk.
• Perform all duties of Front Desk Agent as needed.
• Assist in training new hires and current associates.
• Ensure compliance with Aimbridge Hospitality standards and regulations.

Benefits

• Daily Pay option available.
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees