Aimbridge Hospitality - Cockeysville, MD
posted 23 days ago
Full-time - Entry Level
Onsite - Cockeysville, MD
1,001-5,000 employees
Accommodation
About the position
The Front Desk Supervisor at Aimbridge Hospitality is responsible for assisting the Front Desk Manager and/or General Manager in providing exceptional service to guests before and during their stay. This role focuses on maximizing room revenue and occupancy while ensuring a friendly and efficient front desk operation.
Responsibilities
- Assist the Front Desk Manager and/or General Manager in daily operations.
- Provide attentive and courteous service to all guests.
- Maximize room revenue and occupancy rates.
- Monitor VIP and special guest requests.
- Review Front Office log and Trace File daily.
- Ensure timely logging and delivery of messages, packages, and mail.
- Maintain high standards of personal appearance and grooming.
- Set the standard for guest relations at the Front Desk.
- Perform all duties of Front Desk Agent as needed.
- Assist in training new hires and current associates.
- Ensure compliance with Aimbridge Hospitality standards and regulations.
Requirements
- 2 to 3 years of progressive experience in a hotel or related field required.
- High School diploma or equivalent required.
- Previous supervisory responsibility preferred.
- Valid driver's license for the applicable state required.
- Ability to convey information and ideas clearly.
- Ability to evaluate and select among alternative courses of action quickly and accurately.
- Ability to work well in stressful high-pressure situations.
- Ability to show initiative in job performance.
- Ability to maintain composure and objectivity under pressure.
- Effective problem-solving skills.
Nice-to-haves
- College course work in a related field helpful.
Benefits
- Daily Pay option available.
- Medical, Dental, and Vision Coverage.
- Short-Term and Long-Term Disability Income.
- Term Life and AD&D Insurance.
- Paid Time Off.
- Employee Assistance Program.
- 401k Retirement Plan.
