Front Desk Supervisor

Aimbridge Hospitality - Fort Lauderdale, FL

Full-time - Entry Level

Fort Lauderdale, FL

1,001-5,000 employees

Accommodation

About the position

The Front Desk Supervisor at Aimbridge Hospitality plays a crucial role in ensuring exceptional guest service and operational efficiency at the hotel. This position involves assisting the Front Desk Manager and/or General Manager, maximizing room revenue and occupancy, and leading the front desk team to provide courteous and efficient service to all guests throughout their stay.

Responsibilities

• Assist the Front Desk Manager and/or General Manager in daily operations.
• Provide attentive and courteous service to all guests before and during their stay.
• Maximize room revenue and occupancy rates.
• Monitor V.I.P. and special guest requests.
• Review Front Office log and Trace File daily.
• Ensure timely logging and delivery of messages, packages, and mail.
• Maintain high standards of personal appearance and grooming.
• Set the standard for guest relations at the Front Desk.
• Perform all duties of Front Desk Agent as needed.
• Assist in training new hires and current associates.
• Ensure compliance with Aimbridge Hospitality standards and regulations.

Requirements

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required.
• Previous supervisory responsibility preferred.
• Must have a valid driver's license for the applicable state.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful high-pressure situations.
• Ability to show initiative in job performance.
• Effective problem-solving skills in the workplace.
• Ability to assimilate complex information from disparate sources.

Nice-to-haves

• College course work in a related field helpful.

Benefits

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
• Daily Pay option available