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Front Desk Supervisor
$32,739 - $43,680/Yr
Marriott International - Tacoma, WA
posted 2 months ago
Full-time - Entry Level
Tacoma, WA
1,001-5,000 employees
Accommodation
About the position
The Front Desk Supervisor at Marriott Tacoma Downtown is responsible for assisting the Front Desk Manager and/or General Manager in providing exceptional service to guests before and during their stay. This role focuses on maximizing room revenue and occupancy while ensuring a friendly and efficient front desk operation.
Responsibilities
- Assist the Front Desk Manager and/or General Manager in daily operations.
- Provide attentive, courteous, and efficient service to all guests.
- Maximize room revenue and occupancy.
- Maintain high standards of personal appearance and grooming.
- Set the standard for guest relations at the Front Desk.
- Monitor V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Comply with Aimbridge Hospitality standards and regulations.
- Ensure timely logging and delivery of messages, packages, and mail.
- Be familiar with all in-house groups and current promotions.
- Perform all duties of Front Desk Agent as needed.
- Assist in training of new hires and current associates.
- Attend departmental meetings as required.
Requirements
- At least 2 to 3 years of progressive experience in a hotel or related field.
- High School diploma or equivalent required.
- Previous supervisory responsibility preferred.
- Valid driver's license for the applicable state.
- Ability to convey information and ideas clearly.
- Ability to evaluate and select among alternative courses of action quickly and accurately.
- Ability to work well in stressful high-pressure situations.
- Ability to show initiative in job performance.
- Ability to maintain composure and objectivity under pressure.
- Effective problem-solving skills.
Nice-to-haves
- College course work in a related field helpful.
Benefits
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
- Daily Pay option available
