Front Desk Supervisor

$41,600 - $43,680/Yr

Davidson Hospitality - Berkeley Heights, NJ

Full-time - Entry Level

Berkeley Heights, NJ

Accommodation

About the position

The Front Desk Supervisor at Embassy Suites by Hilton - Berkeley Heights is a dynamic role focused on leading the front desk team to deliver exceptional guest service. This position involves overseeing front desk operations, ensuring smooth check-in and check-out processes, and creating memorable experiences for guests. The role emphasizes strong leadership, customer service, and collaboration with other departments to enhance guest satisfaction.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Requirements

• Prior cash handling experience necessary
• High School graduate or G.E.D. equivalent
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Six months Front Desk experience
• Strong computer skills

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match