Front Desk Supervisor

$33,405 - $41,746/Yr

Aimbridge Hospitality - New York, NY

Full-time - Entry Level

New York, NY

1,001-5,000 employees

Accommodation

About the position

The Front Desk Supervisor at Aimbridge Hospitality plays a crucial role in ensuring exceptional guest service and operational efficiency at the front desk. This position involves assisting the Front Desk Manager and/or General Manager, maximizing room revenue, and maintaining high standards of guest relations and hotel operations.

Responsibilities

• Assist the Front Desk Manager and/or General Manager in daily operations.
• Provide attentive, courteous, and efficient service to all guests.
• Maximize room revenue and occupancy rates.
• Monitor V.I.P. and special guest requests.
• Review Front Office log and Trace File daily.
• Comply with Aimbridge Hospitality standards and regulations.
• Ensure timely logging and delivery of messages, packages, and mail.
• Maintain knowledge of rates, packages, and promotions.
• Perform all duties of Front Desk Agent as needed.
• Assist in training new hires and current associates.
• Ensure all guests are checked in/out efficiently and courteously.
• Maintain good communication and teamwork with fellow associates and departments.
• Handle guest inquiries and complaints professionally.
• Participate in departmental meetings and planning.

Requirements

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required.
• Previous supervisory responsibility preferred.
• Valid driver's license for the applicable state required.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful high-pressure situations.
• Ability to show initiative in job performance.
• Ability to maintain composure and objectivity under pressure.
• Effective problem-solving skills in the workplace.

Nice-to-haves

• College course work in a related field helpful.

Benefits

• Daily Pay option available.
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.