Front Desk Supervisor

The Charleston Place - Charleston, SC

Full-time - Entry Level

Charleston, SC

About the position

We believe that hospitality is a transformative art - that this 'place' can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we're building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves - kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.

Responsibilities

• Practices intentional hospitality at all times.
• Mentors, guides, and encourages Front Desk Agents to build rapport and teamwork.
• Oversees the friendly, professional, and efficient registration and check-out of hotel guests.
• Monitors billing, cashiering, and cash handling procedures.
• Is thoroughly familiar with all check-in and check-out procedures including the AM and PM checklists.
• Assists Front Desk Agents in satisfying guest requests and resolving guest complaints.
• Trained and skilled at performing all Front Desk, Reservations, and Concierge functions as needed, based on operational demands.
• Review occupancy, arrivals departures, and backup reports on a timely basis.
• Ensures appropriate pre-blocking of rooms, ensuring that every special request has been met and fulfilled.
• Monitors clearing of all due-outs, Express Checkouts, no-shows, pre-registered guests.
• Monitors availability of showrooms for the Sales & Conference Management departments.
• Review group resumes to verify group billing procedures, VIP, and special requests.
• In the absence of a manager, is responsible for conducting daily pre-shift briefings.
• Possesses great communication skills as the position consistently interacts with guests and other departments.
• Must be able to handle multiple tasks at once with attention to detail.
• Ability to work independently.
• Excellent people skills.
• Answers telephone expediently and addresses complaints, problems, special requests, and questions, making sure to log complaints and requests.
• Monitor room category and bedding availability, up to seven days in advance, to prevent overbooking.
• Ensures adherence to all Forbes and Beemok Service standards.
• Other duties may be assigned as per business demands.

Requirements

• Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems, and office equipment.
• Ability to remain calm in various situations, use sound judgment, and effectively solve problems.
• Ability to read and interpret documents such as safety rules and procedural manuals.
• Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages.
• Strong written, verbal, and interpersonal skills.
• Comprehensive knowledge of office equipment and property management systems.
• Willing and available to work overnight shifts and during holidays, including weekends and major holidays.

Nice-to-haves

• Minimum one year experience as Front Desk Agent and/or Reservations at a comparable luxury property.
• Knowledge of front and back-of-house operations.
• Previous experience in handling phone calls.
• Fluent and professional communication both written and verbal.
• Works well under pressure, multitasking, and team player.
• Extreme attention to detail in all areas, organizational skills, and strategic thinking.

Benefits

• Enjoy free meals in our employee café.
• Paid Time Off based on hours worked, up to 16 days in your first year.
• 8 Paid Public Holidays.
• Wellness Reimbursement.
• Up to 4.5% Company Match - Retirement Savings Plan.
• Medical, Dental, Vision Insurance.
• Flexible Spending Account.
• Health Savings Account.
• Colleague Commuter Benefit.
• Hotel discounts at Spa and Dining Outlets.
• Friends & Family Hotel Room Discounts.