Front Desk Supervisor

Renaissance Orlando Resort & Spa - Orlando, FL

Full-time - Entry Level

Orlando, FL

About the position

The Front Desk Supervisor at Renaissance Orlando Resort & Spa is responsible for leading the front desk team to deliver exceptional guest service. This role involves supervising front desk operations, ensuring smooth check-in and check-out processes, and creating memorable experiences for guests. The position requires strong leadership skills, a passion for hospitality, and the ability to handle guest inquiries and concerns effectively.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Requirements

• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Strong computer skills.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Pet insurance
• Tuition reimbursement