Front Desk Supervisor

$43,680 - $43,680/Yr

Martin Resorts - Avila Lighthouse Suites - Avila Beach, CA

Full-time - Mid Level

Avila Beach, CA

About the position

As a Front Desk Supervisor at Martin Resorts, you will oversee the front desk staff to ensure smooth and efficient operations. This role emphasizes customer service, professionalism, and effective communication with guests and team members. You will be responsible for training staff, managing reservations, and maintaining the security and privacy of guest information while upholding the hotel's standards of service and organization.

Responsibilities

• Train and monitor front desk staff.
• Assist with reservations and checking guests in and out of the hotel.
• Uphold friendly, courteous telephone service and interactions with guests and fellow employees.
• Coordinate with guests prior to arrival and through to their departure.
• Preserve the security and privacy of guest rooms and administrative keys.
• Communicate with management and staff through scheduled reports and customer feedback.
• Assist with special requests, group blocking, and unusual circumstances.
• Conduct hotel site inspections and chaperon tours for prospective clients.
• Maximize revenues through sales strategy and outstanding customer service.
• Develop knowledge of rates, features, amenities, and area attractions.
• Maintain confidentiality of company information.
• Sustain property safety through risk-management behavior and participation in safety committees.
• Serve as a role model to demonstrate appropriate behaviors.
• Train and develop associates on service standards and safety procedures.
• Foster open communication between all employees.
• Follow additional duties as assigned by management.

Requirements

• At least 2 years of hotel front desk experience.
• Excellent people skills to supervise staff.

Benefits

• Pay of $21 per hour depending on experience.