Front Desk Supervisor

$49,920 - $54,080/Yr

Western Wake Pediatrics Pa - Cary, NC

Full-time - Mid Level

Cary, NC

Ambulatory Health Care Services

About the position

The Front Desk Supervisor at Western Wake Pediatrics is responsible for overseeing daily front desk operations in a pediatric primary care office. This role ensures a welcoming environment for families and patients, manages patient check-ins, verifies insurance information, handles payments, and coordinates scheduling to optimize patient flow. The Supervisor will also lead the front desk team in delivering excellent customer service and maintaining patient confidentiality.

Responsibilities

• Supervising the administrative team, including schedulers, front desk staff, and referral team.
• Greeting families and guests warmly and professionally as the first point of contact.
• Verifying and updating demographic information in the EMR, ensuring forms are current and accurately scanned into patient charts.
• Verifying and scanning insurance details, collecting copays, and managing patient account balances.
• Answering phone calls, directing inquiries appropriately, and assisting callers professionally.
• Balancing daily transactions and scheduling appointments.
• Participating in administrative duties such as handling medical records and scanning documents.
• Assisting with outgoing referrals and using Proficient Health as needed.
• Completing special projects or assignments as directed by the Clinical Manager or Practice Administrator.

Requirements

• High school diploma or GED required.
• At least 3-5 years of supervisory or management experience, preferably in a medical office setting.
• Experience with EClinical Works and Phreesia is a plus.
• Bilingual in Spanish is a plus.

Nice-to-haves

• Experience with outgoing referrals and Proficient Health.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance