Marriott International - Cockeysville, MD
posted 24 days ago
Full-time - Mid Level
Onsite - Cockeysville, MD
1,001-5,000 employees
Accommodation
About the position
The Front Desk Supervisor at Residence Inn Hunt Valley is responsible for assisting the Front Desk Manager and/or General Manager in providing exceptional service to guests before and during their stay. This role focuses on maximizing room revenue and occupancy while ensuring a friendly and efficient front desk operation.
Responsibilities
- Assist the Front Desk Manager and/or General Manager in daily operations.
- Provide attentive and courteous service to all guests.
- Maximize room revenue and occupancy rates.
- Monitor V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Ensure timely logging and delivery of messages, packages, and mail.
- Maintain high standards of personal appearance and grooming.
- Set the standard for guest relations at the Front Desk.
- Perform all duties of Front Desk Agent as needed.
- Assist in training new hires and current associates.
Requirements
- High school diploma or GED required.
- 2 to 3 years of progressive experience in a hotel or related field required.
- Previous supervisory experience preferred.
- Valid driver's license required.
- Ability to convey information clearly and effectively.
- Experience in cash handling and financial data management.
Nice-to-haves
- College coursework in a related field helpful.
Benefits
- Free parking
- AD&D insurance
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Employee assistance program
- Vision insurance
