About the position
The Front Desk Team Member plays a crucial role in creating a welcoming environment at the gym. This position is the first point of contact for members, guests, and staff, and is responsible for greeting and directing individuals as they enter the facility. The Front Desk Team Member will assist with member requests and inquiries regarding gym operations and policies, while also performing various administrative duties as directed by the Gym General Manager. The role requires a friendly demeanor and a commitment to providing a memorable guest experience, ensuring that each interaction is positive and professional. In addition to greeting members and guests, the Front Desk Team Member will manage the security and control of the front door and retail area. This includes checking in members using the proper procedures, monitoring check-ins to identify delinquent accounts, and registering guests according to established protocols. The team member will also direct guests to the appropriate personal trainer and handle incoming calls, taking messages and following up with management as necessary. Maintaining a neat appearance and adhering to uniform standards is essential, as is the distribution of keys, towels, and other materials. The Front Desk Team Member will process retail and concession sales, help maintain inventory, and ensure the front desk area is clean and organized. Attendance at staff meetings and adherence to company policies regarding attendance and safety is required. Additional responsibilities may include assisting in membership sales, handling member account changes, and supporting members with class registrations via the app. The role may also involve light cleaning and picking up weights during gym walkthroughs, as well as other reasonable assignments as directed by management.
Responsibilities
- Warmly greet and direct members, guests, and staff as they enter the gym.
- Aid with member requests and inquiries about gym operations and policies.
- Perform various administrative duties as directed by the Gym General Manager.
- Create a welcoming atmosphere and memorable guest experience.
- Check each member into the gym using proper check-in procedures.
- Monitor check-ins to identify delinquent accounts and notify Gym Management.
- Register all guests into the gym using proper registration procedures.
- Direct guests and appointments to the appropriate personal trainer promptly and professionally.
- Utilize the gym phone system to answer guest calls and take appropriate messages.
- Respond immediately to member requests, inquiries, and concerns.
- Maintain a neat appearance and wear proper uniform attire with nametag while on duty.
- Distribute keys, towels, and other materials as needed.
- Process retail and concession sales.
- Help maintain a fully stocked cooler and retail inventory.
- Attend all staff meetings as directed.
- Clean and maintain the front desk area according to company standards.
- Log all maintenance concerns that are reported.
- Follow and report any safety concerns.
- Notify management of any gym or member incidents that require incident reports.
- Work when scheduled and adhere to company attendance policies.
- Perform other reasonable work assignments as directed by management, including light cleaning and picking up weights during gym walkthroughs.
- Assist in membership sales and signing up members.
- Assign new members with barcodes, take member photos, and schedule complimentary personal training sessions.
- Handle member account changes, including form of payment, freeze forms, and cancellation forms.
- Assist with receiving orders and checking in retail and concession products.
- Assist members with registering and checking in for classes via app.
Requirements
- Strong interpersonal and communication skills to interact with members and guests.
- Ability to maintain a friendly and positive demeanor at all times.
- Basic administrative skills for handling inquiries and processing sales.
- Attention to detail for monitoring check-ins and managing inventory.
- Ability to follow safety protocols and report concerns appropriately.
- Flexibility to perform various tasks as directed by management.
Nice-to-haves
- Experience in customer service or front desk operations in a gym or similar environment.
- Familiarity with gym operations and policies.
- Basic knowledge of retail sales and inventory management.
