About the position
The Front Desk Team Member plays a crucial role in creating a welcoming environment at the gym. This position is the first point of contact for members, guests, and staff, and is responsible for greeting and directing them as they enter the facility. The Front Desk Team Member will assist with member requests and inquiries regarding gym operations and policies, ensuring that all interactions are handled with professionalism and enthusiasm. The role involves various administrative duties as directed by the Gym General Manager, contributing to the overall efficiency and effectiveness of the gym's operations. In addition to greeting members and guests, the Front Desk Team Member is tasked with maintaining security and control at the front door and retail area. This includes checking in members using the proper procedures, monitoring check-ins to identify delinquent accounts, and registering guests accurately. The team member must ensure that guests are directed to the appropriate personal trainer in a timely and professional manner. Effective communication is key, as the team member will utilize the gym's phone system to answer calls, take messages, and follow up on inquiries. The Front Desk Team Member is also responsible for maintaining a neat appearance, wearing the proper uniform attire, and ensuring that the front desk area is clean and organized according to company standards. This includes distributing keys, towels, and other materials as needed, processing retail and concession sales, and helping to maintain inventory levels. Attendance at staff meetings is required, and the team member must log maintenance concerns and report any safety issues to management. Additional responsibilities may include assisting in membership sales, handling member account changes, and supporting members with class registrations via the app. Overall, this position is vital in ensuring a positive and memorable experience for all gym visitors.
Responsibilities
- Greet and direct members, guests, and staff as they enter the gym.
- Aid with member requests and inquiries about gym operations and policies.
- Perform various administrative duties as directed by the Gym General Manager.
- Create a welcoming atmosphere and memorable guest experience.
- Check each member into the gym using proper check-in procedures.
- Monitor check-ins to identify delinquent accounts and notify Gym Management.
- Register all guests into the gym using proper registration procedures.
- Direct guests and appointments to the appropriate personal trainer promptly and professionally.
- Utilize the gym phone system to answer guest calls and take appropriate messages.
- Respond immediately to member requests, inquiries, and concerns.
- Maintain a neat appearance and wear proper uniform attire with nametag while on duty.
- Distribute keys, towels, and other materials as needed.
- Process retail and concession sales.
- Help maintain a fully stocked cooler and retail inventory.
- Attend all staff meetings as directed.
- Clean and maintain the front desk area according to company standards.
- Log all maintenance concerns that are reported.
- Follow and report any safety concerns.
- Notify management of any gym or member incidents that require incident reports.
- Work when scheduled and adhere to company attendance policies.
- Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager.
- Assist in membership sales and signing up members.
- Assign new members with barcodes, take member photos, and schedule complimentary personal training sessions.
- Handle member account changes including form of payment and cancellations.
- Assist with receiving orders and checking in retail and concession products.
- Assist members with registering and checking in for classes via app.
Requirements
- Strong communication and interpersonal skills.
- Ability to provide excellent customer service.
- Basic administrative skills and attention to detail.
- Familiarity with gym operations and policies is a plus.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in using phone systems and basic computer applications.
Nice-to-haves
- Experience in a customer service role, preferably in a gym or fitness environment.
- Knowledge of fitness and wellness programs.
Benefits
- Flexible scheduling options.
- Employee discounts on gym memberships and retail products.
- Opportunities for professional development and training.
