Front Desk Team Member - GOLDS GYM - Quail Springs

Gold's Gym - Oklahoma City, OK

Full-time

Oklahoma City, OK

Amusement, Gambling, and Recreation Industries

About the position

The Front Desk Team Member serves as the first point of contact for members, guests, and staff at the gym, responsible for creating a welcoming atmosphere and ensuring a positive experience. This role involves greeting individuals, managing check-ins, addressing inquiries, and performing various administrative tasks as directed by the Gym General Manager.

Responsibilities

• Warmly greet and direct members, guests, and staff as they enter the gym.
• Control access to the front door and retail area of the facility.
• Check each member into the gym using proper procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Direct guests and appointments to the appropriate personal trainer.
• Utilize the gym phone system to answer guest calls and take messages.
• Respond immediately to member requests, inquiries, and concerns.
• Maintain a neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels, and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager.
• Assist in membership sales and signing up members.
• Assign new members with barcodes, take member photos, and schedule complimentary personal training sessions.
• Handle member account changes and assist with receiving orders for retail products.
• Assist members with registering and checking in for classes via app.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Organized, structured, and friendly with a passion for fitness.
• Good communication skills, both verbal and written.
• Understanding of basic cash processing procedures.
• Ability to proficiently use POS and CRM systems or any other computer programs required.
• Ability to multi-task.
• Must be able to work a flexible schedule including holidays and weekends.
• Must be able to bend, squat, and lift upwards of 50lbs repeatedly and stand for extended periods.