Front Desk

JP Hospitality Management - Holland, MI

Full-time

Holland, MI

About the position

The Guest Service Representative/Front Desk role is essential for providing excellent customer service to guests at a hotel. This position involves greeting guests, managing check-ins and check-outs, and ensuring a smooth and pleasant experience for all visitors. The representative will also handle reservations, payments, and maintain accurate records of guest accounts.

Responsibilities

• Greet guests and assist with check-ins and check-outs.
• Register and assign rooms to guests.
• Issue room keys/cards to guests.
• Transmit and receive messages for guests.
• Keep records of occupied rooms and guest accounts.
• Make and confirm reservations for guests.
• Present statements to departing guests and collect payments.
• May be required to do laundry and prep housekeeping carts.

Requirements

• Strong customer service skills.
• Ability to handle cash and process payments accurately.
• Good communication skills.
• Basic computer skills for managing reservations and guest accounts.

Nice-to-haves

• Experience in a hotel or customer service environment.
• Familiarity with hotel management software.

Benefits

• Work today and get paid tomorrow.