Front Desk

Capital Vacations - Atlantic Beach, NC

Full-time - Entry Level

Atlantic Beach, NC

Accommodation

About the position

The Front Desk Clerk is responsible for ensuring guest satisfaction from arrival to departure at the resort. This role involves managing check-in and check-out processes, handling reservations, and providing concierge services while maintaining a high level of personalized service and professionalism.

Responsibilities

• Register check-in guests and check-out guests.
• Confirm pending reservations and answer direct phone calls and emails.
• Handle credit cards and money; count cash drawer at the end of the shift.
• Assist owners and guests with questions, problems, or concerns.
• Provide directions to local points of interest.
• Maintain a tidy operational workspace and area.
• Learn and execute Front Desk functions as per the procedures manual.
• Assist with special projects as assigned by the Supervisor.

Requirements

• Must possess outstanding Customer Service Skills.
• Ability to learn quickly and work in a fast-paced position.
• Dependable and able to work without constant supervision.
• Ability to apply common sense to solve practical problems.
• Ability to interpret a variety of instructions in written, oral, or diagram form.

Nice-to-haves

• High energy level and fun-loving attitude.
• Ability to get along with diverse personalities.
• Tactful, honest, mature, responsible, and courteous.

Benefits

• Background check will be completed as a condition of employment.