Front Desk

Us Dermatology Partners - Houston, TX

Full-time

Houston, TX

Ambulatory Health Care Services

About the position

The Front Desk Clerk is responsible for performing routine clerical, secretarial, and administrative tasks, including answering telephones, assisting the public, and maintaining records. This role is essential in ensuring smooth operations at the front desk of a healthcare facility, providing customer assistance, and supporting the overall administrative functions of the organization.

Responsibilities

• Maintains office procedures and assists with administrative tasks.
• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, patients, and others and refers, when necessary, to the appropriate manager, co-worker, healthcare giver, or department.
• Operates office machines and computers as required to ensure patients are processed correctly and effectively.
• Duplicates and distributes materials as necessary.
• Composes, types, and edits correspondence, reports, memoranda, and other material.
• Assists patients with the use of the practice/clinic facilities or services.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Requirements

• One (1)+ year of retail or clinical front desk experience, preferred.
• Detail oriented, professional attitude, reliable.
• Management and organizational skills to support the leadership of this function.
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Interpersonal skills to support customer service, functional, and team mate support needs.
• Able to communicate effectively in English, both verbally and in writing.
• Mathematical and/or analytical ability for basic to intermediate problem solving.
• Basic to intermediate computer operation.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems relating to job function.
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines.