This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Think Whole Person Healthcare - Omaha, NE
posted about 2 months ago
Part-time - Entry Level
Omaha, NE
Ambulatory Health Care Services
About the position
The Patient Access Representative serves as the first point of contact for patients at Think Whole Person Healthcare. This part-time role focuses on welcoming patients, managing the check-in process, and ensuring a smooth transition to their appointments. The representative is responsible for handling insurance documentation, collecting payments, and addressing patient inquiries, all while delivering exceptional customer service.
Responsibilities
- Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions.
- Scan insurance cards and appropriate documentation (i.e. photo I.D. and prescription cards) and collect copay, self-pay, and outstanding balances.
- Assist patients with needs when walking in.
- Address patient issues, questions, and/or complaints, documenting and escalating as appropriate.
- Collaborate with interdisciplinary teams at Think to ensure an excellent patient experience.
Requirements
- High school diploma or GED required.
- A minimum of one (1) year of customer service experience required.
- One (1) year of medical receptionist experience preferred.
- Basic knowledge of medical insurance processes and workflows.
- Knowledge of HIPAA and privacy rules.
- Skill at communicating in a professional manner, both verbally and in writing.
- Skill in using a computer and a variety of software, including Word and Outlook.
- Skill in attention to detail and accuracy.
Nice-to-haves
- Experience in medical administrative support.
