Front End Ambassador

Michaels - Waynesboro, VA

Part-time - Entry Level

Waynesboro, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Front End Ambassador role is focused on delivering exceptional customer service in a retail environment. This part-time position involves assisting customers with their shopping needs, ensuring a friendly checkout experience, and maintaining store standards. The ambassador will also engage customers in loyalty programs and assist with various store operations, contributing to a positive shopping experience.

Responsibilities

• Deliver friendly customer service and assist customers in locating products.
• Ensure a fast and friendly checkout experience while adhering to cash handling standards.
• Engage customers about the benefits of the Rewards program and Private Label Credit Cards, completing enrollments as needed.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance, including the merchandise return/go back process.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Interact positively and respectfully with customers and team members, promoting the organization's vision and values.
• Cross train in Custom Framing selling and production.
• Perform other duties as assigned.

Requirements

• Retail and/or customer service experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store and perform regular bending, lifting, carrying, reaching, and stretching.

Nice-to-haves

• Experience in retail environments.
• Knowledge of customer service best practices.

Benefits

• Flexible scheduling options.
• Employee discounts on store merchandise.