FRONT END/ASST DEPT LEADER

Baker's And Co. - Omaha, NE

Full-time - Entry Level

Omaha, NE

Food Manufacturing

About the position

The Front End/Assistant Department Leader at Baker's, part of the Kroger family, is responsible for creating an outstanding customer experience through exceptional service. This role involves assisting the department manager in achieving sales and profit goals, supervising front-end operations, and ensuring a safe and clean environment for customers. The position emphasizes teamwork, effective communication, and adherence to company values, while also focusing on operational excellence and customer satisfaction.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Assist the department manager in reaching sales and profit goals for the department.
• Monitor established quality assurance standards.
• Direct and supervise all functions, duties, and activities for the Front-end department.
• Support day-to-day functions of the Front-end operations.
• Assist with the execution of best practices and Front-end standards.
• Promote trust and respect among associates and create a welcoming environment for customers.
• Gain and maintain knowledge of products sold within the department and respond to customer inquiries.
• Assist with monitoring and controlling supply expenses for the department.
• Manage cash control, sales, and cash items and records for the store.
• Manage scheduling of Front-end associates for adequate coverage.
• Assist in preparing the store/department budget and profit and loss reviews.
• Collaborate with Front-end associates to promote teamwork and display a positive attitude.
• Adhere to food safety regulations and guidelines, ensuring proper temperatures in cases and coolers.
• Reinforce safety programs and comply with safety procedures, reporting any unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.

Requirements

• Ability to handle stressful situations effectively.
• Strong communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or customer service experience.

Nice-to-haves

• High school diploma or equivalent.
• Management experience.
• Ability to speak, read, and/or write in a second language.

Benefits

• Opportunities for career growth and development.
• Supportive work environment that values diversity and inclusion.