FRONT END/ASST DEPT LEADER

Kroger - Charlottesville, VA

Part-time - Entry Level

Charlottesville, VA

1,001-5,000 employees

Food and Beverage Retailers

About the position

The position focuses on creating an outstanding customer experience through exceptional service while maintaining a safe and clean environment. The role involves assisting the department manager in achieving sales and profit goals, monitoring quality assurance standards, and supervising the Front-end department's daily operations. The candidate will embody the company's core values and contribute to a positive work environment that encourages customer loyalty and satisfaction.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Assist the department manager in reaching sales and profit goals for the department.
• Monitor all established quality assurance standards.
• Direct and supervise all functions, duties, and activities for the Front-end department.
• Support the day-to-day functions of the Front-end operations.
• Assist with the execution of best practices, goals, and Front-end standards for the department.
• Promote trust and respect among associates and create a welcoming environment for customers.
• Answer questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and make suggestions to customers.
• Assist with monitoring and controlling supply expenses for the department.
• Manage cash control, sales, and cash items and records for the store.
• Manage the scheduling of Front-end associates to ensure adequate coverage.
• Assist store management in preparing the store/department budget and profit and loss reviews.
• Collaborate with Front-end associates and promote teamwork.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and logged.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.

Requirements

• Ability to handle stressful situations effectively.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or customer service experience.

Nice-to-haves

• High school diploma or equivalent.
• Management experience.
• Second language (speaking, reading, and/or writing).

Benefits

• Opportunities for career growth and development.
• Supportive work environment that values diversity and inclusion.