FRONT END/ASST DEPT LEADER

Kroger - Marana, AZ

Part-time - Entry Level

Marana, AZ

101-250 employees

Food and Beverage Retailers

About the position

The Front End/Assistant Department Leader at Fry's Food Stores is responsible for creating an outstanding customer experience through exceptional service while assisting the department manager in achieving sales and profit goals. This role involves supervising the Front-end department's daily operations, ensuring a safe and clean environment, and maintaining quality assurance standards. The position emphasizes teamwork, effective communication, and adherence to company values, aiming to foster a welcoming atmosphere for customers and associates alike.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment for customers.
• Assist the department manager in reaching sales and profit goals.
• Monitor established quality assurance standards.
• Direct and supervise all functions, duties, and activities for the Front-end department.
• Support day-to-day functions of the Front-end operations.
• Assist with the execution of best practices and Front-end standards.
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated.
• Respond to customer inquiries regarding products sold in the department and store.
• Monitor and control supply expenses for the department.
• Manage cash control, sales, and cash items and records for the store.
• Schedule Front-end associates to ensure adequate department coverage.
• Assist in preparing the store/department budget and profit and loss reviews.
• Develop and implement department action plans to achieve desired results.
• Collaborate with Front-end associates to promote teamwork.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.
• Report customer or employee accidents and safety risks.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or customer service experience.

Nice-to-haves

• High school diploma or equivalent.
• Management experience.
• Second language (speaking, reading, and/or writing).

Benefits

• Opportunities for career growth and development.
• Supportive work environment that values diversity and inclusion.