FRONT END/ASST DEPT LEADER

Jay C Stores - English, IN

Full-time - Entry Level

English, IN

11-50 employees

About the position

The Front End/Assistant Department Leader at Jay C Stores is responsible for creating an outstanding customer experience through exceptional service while assisting the department manager in achieving sales and profit goals. This role involves supervising the Front-end department's daily operations, ensuring a safe and clean environment, and maintaining quality assurance standards. The position emphasizes teamwork, effective communication, and adherence to the company's core values.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment.
• Assist the department manager in reaching sales and profit goals.
• Monitor established quality assurance standards.
• Direct and supervise all functions, duties, and activities for the Front-end department.
• Support day-to-day functions of the Front-end operations.
• Assist with the execution of best practices and Front-end standards.
• Promote trust and respect among associates.
• Create a welcoming environment for customers.
• Respond to customer inquiries regarding products sold in the department and store.
• Monitor and control supply expenses for the department.
• Manage cash control, sales, and cash items and records for the store.
• Schedule Front-end associates to ensure adequate coverage.
• Assist in preparing the store/department budget and profit and loss reviews.
• Develop and implement department action plans to achieve desired results.
• Collaborate with Front-end associates to promote teamwork.
• Stay current with present, future, seasonal, and special ads.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained.
• Reinforce safety programs and comply with safety procedures.
• Practice preventive maintenance on equipment and report issues.
• Notify management of customer or employee accidents and safety risks.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or customer service experience.

Nice-to-haves

• High school diploma or equivalent.
• Management experience.
• Second language (speaking, reading, and/or writing).

Benefits

• Opportunities for career growth and development.
• Supportive work environment with a focus on teamwork.