About the position
At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis. The Front-End Department Head (FEDH) is primarily responsible for delivering the best possible Customer experience in the store through our Club Services Desk and Front-End experience. This role is crucial in ensuring that the store operates smoothly and efficiently, providing a welcoming environment for customers. The FEDH will oversee all Club Services and Front-End operations, acting as the expert in the assigned department(s) by providing valuable input into operational and merchandising decisions to the Sales and Service Manager (SSM) to drive sales and elevate the Customer experience. Key responsibilities include executing the role of a Starter (greeter) when not actively engaged in supporting Services or Front-End operations, ensuring Customers receive a warm greeting, offering guidance on product locations, and effectively managing traffic flow. The FEDH will also be responsible for clear communication through directing on-floor work assignments and providing specific departmental training for all Associates. Additionally, the FEDH will assist in maintaining the Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and enhance the Customer experience. The role also involves ensuring compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace. The FEDH will demonstrate a culture of ethical conduct, safety, and compliance, and will be responsible for opening and closing the store at times without additional leadership presence, which includes cash handling procedures, deposits, and Customer escalations. Overall, the Front-End Department Head plays a vital role in creating a positive shopping experience for customers while leading and supporting the team in achieving operational excellence.
Responsibilities
- Deliver the best possible Customer experience through Club Services Desk and Front-End operations.
- Support and oversee all Club Services and Front-End operations.
- Act as the expert of the assigned department(s) by providing input into operational and merchandising decisions to the Sales and Service Manager (SSM).
- Execute the role of a Starter (greeter) when not engaged in other duties, ensuring Customers receive a warm greeting and guidance.
- Direct on-floor work assignments and provide specific departmental training for all Associates.
- Participate in weekly department walks with the SSM to evaluate business state and create worklists for Associates.
- Maintain Front-End and Services merchandise presence at a premiere stock and visual level.
- Ensure all Club Services and Front-End areas, equipment, and supplies are clean, organized, and operational.
- Execute and maintain all Club Services and Front-End programs, promotions, and procedures.
- Handle basic club repair duties and manage G&T App, including creating orders and maintaining queues.
- Retrieve BOPIS orders for customers and process through the OMS, and process trade-ins as they arrive.
- Answer Customer phone calls and execute Cleaning & Equipment Maintenance Checklist.
- Ensure compliance with all Loss Prevention policies and procedures to maintain inventory accuracy and safety.
- Demonstrate a culture of ethical conduct, safety, and compliance.
- Open and close the store without additional leadership presence, handling cash procedures and Customer escalations.
Requirements
- Strong listening and interpersonal skills with good verbal and written communication abilities.
- Basic computer skills with knowledge of Microsoft Office Suite, including Outlook.
- Skills to manage conflict, lead conflict resolution, and hold others accountable.
- Ability to quickly learn business acumen with appropriate training.
- Organizational skills to manage multiple priorities and allocate resources effectively.
- Leadership skills to lead by example and enforce high standards of Customer service.
Nice-to-haves
- Retail experience preferred.
