FRONT END/DEPT LEADER

Kroger - Kingman, AZ

Full-time - Entry Level

Kingman, AZ

Food and Beverage Retailers

About the position

The Front End/Dept Leader is responsible for creating an outstanding customer experience through exceptional service while managing the front-end department. This role involves achieving performance goals, maintaining a safe and clean environment, and ensuring compliance with quality assurance standards. The leader will supervise all functions and activities of the front-end department, driving sales and profit goals while embodying the company's core values.

Responsibilities

• Establish and maintain a safe and clean environment for customers.
• Achieve front-end performance goals and best practices.
• Drive the department to reach sales and profit goals.
• Direct and supervise all functions, duties, and activities for the front-end department.
• Execute best practices and established standards for the department.
• Promote trust and respect among associates and communicate relevant information.
• Collaborate with associates to achieve company/store goals.
• Create a welcoming environment for customers and respond to their inquiries.
• Maintain records for company and federal compliance, including Anti-money Laundering.
• Monitor and control supply expenses and manage cash control for the store.
• Schedule front-end associates to ensure adequate coverage.
• Assist in preparing the store/department budget and profit/loss reviews.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Monitor inventory and stocking conditions, noting discrepancies.
• Ensure department associates are compliant with training standards.
• Adhere to food safety regulations and guidelines.
• Reinforce safety programs and report any safety risks or illegal activities.
• Supervise and coach direct reports, completing performance reviews.

Requirements

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Retail or customer service experience
• Front-end experience

Nice-to-haves

• High school diploma or equivalent
• Front-end supervisor management experience
• Retail experience
• Second language proficiency (speaking, reading, writing)

Benefits

• Full-time position with opportunities for career growth
• Employee discounts
• Health insurance options
• 401k retirement plan