Front End Lead-Part Time

BJ's Wholesale Club - York, ME

Part-time - Entry Level

York, ME

10,001+ employees

General Merchandise Retailers

About the position

The Front End Lead (FEL) at BJ's Wholesale Club is responsible for overseeing the frontline operations in the absence of the Front End Manager. This role involves coaching, teaching, and developing team members to ensure excellent member service and the successful execution of membership programs. The FEL monitors and drives membership experience goals, delegates work, and ensures compliance with operational standards while providing outstanding customer service to members.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics.
• Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement.
• Performs Front End responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc.
• Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner.
• Acts as a backup for cashiers and Membership Sales Ambassadors when needed.
• Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members.
• Manages self-checkout lanes and scan and pan lanes. Assists Members with operations and technical difficulties.
• Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to Members.
• Stays up-to-date on all merchandise promotions, advertisements, and product information. Discounts purchases by scanning and redeeming coupons.
• Supervises the cleanliness of the front of club member servicing areas.
• Ability to navigate within system applications.
• Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations.
• Performs other duties as assigned, including working in other departments as needed.
• Maintains all club policies and procedures.

Requirements

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Benefits

• BJ's pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs to support busy lifestyles (Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty)
• Benefit plans for changing needs (Three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending)
• 401(k) plan with company match (must be at least 18 years old)