Front End Lead Part Time

BJ's Wholesale Club - Riverdale, NJ

Part-time - Entry Level

Riverdale, NJ

10,001+ employees

General Merchandise Retailers

About the position

The Front End Lead (FEL) at BJ's Wholesale Club is responsible for overseeing the frontline operations in the absence of the Front End Manager. This role involves coaching, teaching, and developing team members to ensure excellent member service and the successful execution of membership programs. The FEL monitors staffing, compliance with operational standards, and drives membership metrics while providing exceptional customer service to members.

Responsibilities

• Supervises the front line including cashiers, self-checkout, and membership desk in the absence of the Front End Manager.
• Models and provides excellent member service while coaching and developing team members.
• Drives membership metrics through acquisition, retention, loyalty, and experience programs.
• Trains, coaches, motivates, and recognizes frontline team members on their tasks and responsibilities.
• Utilizes performance metrics to drive member engagement and productivity on the front end.
• Acts with urgency to assist members in a timely manner and resolves escalated service issues.
• Manages self-checkout lanes and assists members with technical difficulties.
• Collects payments and issues receipts, refunds, or change due to members.
• Maintains cleanliness of the front of club member servicing areas.

Requirements

• Prior leadership experience preferred.
• Prior membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Nice-to-haves

• Experience in a retail environment.
• Strong communication skills.
• Ability to work in a fast-paced environment.

Benefits

• Weekly pay
• Free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs including vacation, personal, holiday, sick, bereavement leave, and jury duty
• Three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• 401(k) plan with company match