Front End Lead

Rural King Supply Company - Frankfort, IN

Full-time - Entry Level

Frankfort, IN

Building Material and Garden Equipment and Supplies Dealers

About the position

The Front End Lead at Rural King is responsible for overseeing and leading front end operations with a strong emphasis on delivering exceptional customer service. This role involves training new associates, managing cashier transactions, and ensuring a seamless checkout process. The Front End Lead will also handle cash management, assist with customer inquiries, and maintain operational efficiency at the front end of the store.

Responsibilities

• Provide oversight and leadership to front end operations.
• Lead front end associates to ensure exceptional customer service.
• Train new front end associates and oversee their development.
• Manage cashier transactions and customer service desk operations.
• Empower cashiers to utilize the cashier script effectively.
• Assist cashiers by running a register when necessary.
• Establish and maintain margin bins for product visibility.
• Communicate professionally with associates and customers.
• Aid customers with load outs and coordinate with Outside Recover Associates.
• Execute accurate cash management, returns, and price dispute resolutions.
• Set up and manage tax-exempt customer plans.
• Ensure proper deactivation of EAS devices or spider wrapped products.
• Assist in shrink awareness and resolve cash shortages.
• Respond to incoming calls at the registers with professionalism.
• Complete daily paperwork including bank deposits and safe audits.
• Oversee the maintenance of popcorn and coffee stations.
• Order necessary store supplies for front-end operations.
• Manage the Buy Online Pick Up in Store (BOPIS) process.
• Conduct weekly BOPIS audits to ensure accuracy.
• Participate in cross-training for flexibility in various departments.
• Engage in learning initiatives to refine skills and knowledge.
• Provide proactive support to internal and external customers.

Requirements

• At least 3 years of retail cashier or supervisory experience.
• Meticulous attention to detail and strong math skills.
• Excellent communication skills for implementing policies and procedures.
• Proficiency with Microsoft Office Suite or related software.
• Flexibility to work varied hours, including nights and weekends.

Nice-to-haves

• Experience with cash management systems.
• Knowledge of customer service best practices.
• Familiarity with retail operations and procedures.

Benefits

• 401(k) matching
• Health insurance
• Virtual doctor visits
• 15% Associate Discount
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services