FRONT END/OFFICE CLERK

Quality Food Centers - Mukilteo, WA

Part-time - Entry Level

Mukilteo, WA

51-100 employees

Food and Beverage Retailers

About the position

The position focuses on delivering outstanding customer experiences through exceptional service while maintaining a safe and clean environment. The role emphasizes the importance of the Customer 1st strategy and encourages associates to embody the company's core values, including respect, honesty, integrity, diversity, inclusion, and safety. The position is part of the Qualify Food Centers (QFC) team, which is dedicated to serving customers in Washington and Oregon, and aims to create amazing experiences centered around food.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Promote trust and respect among associates with a positive attitude.
• Create an environment that enables customers to feel welcome, important, and appreciated.
• Answer questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while complying with company policies and procedures.
• Communicate new and ongoing special programs and promotions with customers.
• Follow established policies and procedures for service desk related procedures.
• Handle funds, coupons, tenders, and other forms of payment according to company policy.
• Stock and inventory department merchandise.
• Maintain awareness of inventory/stocking conditions to capture ordering system integrity.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Collaborate with team members to encourage teamwork.
• Adhere to all local, state, and federal laws, and company guidelines.

Requirements

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Nice-to-haves

• Cashier experience.
• Self Checkout Attendant experience.
• Customer Service experience.
• Second language (speaking, reading and/or writing).

Benefits

• Opportunities for career growth and development.
• Supportive work environment that values diversity and inclusion.