Kroger - Mukilteo, WA

posted 9 days ago

Part-time
Mukilteo, WA
Food and Beverage Retailers

About the position

The Front End/Office Clerk position at Qualify Food Centers (QFC) focuses on creating an outstanding customer experience through exceptional service. The role involves maintaining a safe and clean environment that encourages customer return, while embodying the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

  • Promote trust and respect among associates with a positive attitude.
  • Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
  • Report pricing and scanning discrepancies to the appropriate manager.
  • Process customer transactions quickly, accurately, and efficiently.
  • Ensure customer returns and exchanges are handled to satisfy customers while complying with company policies and procedures.
  • Communicate new and ongoing special programs and promotions with customers.
  • Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and other service desk related procedures.
  • Handle funds, coupons, tenders, and other forms of payment according to company policy.
  • Stock and inventory department merchandise.
  • Maintain awareness of inventory/stocking conditions to capture ordering system integrity.
  • Label, stock, and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager.
  • Stay current with present, future, seasonal, and special ads.
  • Adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identifying unsafe conditions to notify store management.
  • Notify management of customer or employee accidents.
  • Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
  • Collaborate with team members to encourage teamwork.
  • Adhere to all local, state, and federal laws, and company guidelines.

Requirements

  • Must be 18 or older
  • Ability to handle stressful situations
  • Effective communication skills
  • Knowledge of basic math (counting, addition, subtraction)

Nice-to-haves

  • Cashier experience
  • Self Checkout Attendant experience
  • Customer Service experience
  • Second language (speaking, reading and/or writing)
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