FRONT END/OFFICE CLERK

Quality Food Centers - Kirkland, WA

Part-time - Entry Level

Kirkland, WA

51-100 employees

Food and Beverage Retailers

About the position

The Front End/Office Clerk position at Quality Food Centers (QFC) focuses on creating an outstanding customer experience through exceptional service. The role involves maintaining a safe and clean environment, promoting the company's core values, and ensuring customer satisfaction through effective communication and service delivery.

Responsibilities

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Communicate new and ongoing special programs and promotions with customers.
• Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and other service desk related procedures.
• Handle funds, coupons, tenders, and other forms of payment according to company policy.
• Stock and inventory department merchandise.
• Maintain an awareness of inventory/stocking conditions to capture ordering system integrity.

Requirements

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Nice-to-haves

• Cashier experience
• Self Checkout Attendant experience
• Customer Service experience
• Second language (speaking, reading and/or writing)