FRONT END/OFFICE CLERK

Kroger - Seattle, WA

Part-time - Entry Level

Seattle, WA

51-100 employees

Food and Beverage Retailers

About the position

The Front End/Office Clerk position at Qualify Food Centers (QFC) focuses on creating an outstanding customer experience through exceptional service. The role involves maintaining a safe and clean environment that encourages customer return, while embodying the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while complying with company policies and procedures.
• Communicate new and ongoing special programs and promotions with customers.
• Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and other service desk related procedures.
• Handle funds, coupons, tenders, and other forms of payment according to company policy.
• Stock and inventory department merchandise.
• Maintain awareness of inventory/stocking conditions to capture ordering system integrity.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions to notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Collaborate with team members to encourage teamwork.
• Adhere to all local, state, and federal laws, and company guidelines.

Requirements

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Nice-to-haves

• Cashier experience
• Self Checkout Attendant experience
• Customer Service experience
• Second language (speaking, reading and/or writing)

Benefits

• Part-time work schedule
• Opportunities for career growth
• Employee discounts
• Diverse team environment