FRONT END/RECEIVING LEAD CLERK

Full-time - Entry Level

Park Ridge, WI

Food and Beverage Retailers

About the position

The Front End/Receiving Lead Clerk at Kroger is responsible for efficiently receiving and verifying grocery vendor deliveries while ensuring customer satisfaction and maintaining a pleasant shopping environment. This role involves teamwork, effective communication with customers, and adherence to safety and sanitation regulations. The clerk will also manage the receiving area, monitor vendor actions, and handle product deliveries and discrepancies.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions.
• Greet customers in a genuine/friendly manner throughout the store; assist/escort them to products, perform price checks, load/unload heavy items, and help them retrieve out-of-reach items.
• Effectively communicate with customers and respond to questions and requests in a timely manner.
• Operate equipment (e.g., pallet jack, box cutter, forklift, mop, broom) according to company guidelines.
• Assume responsibility for receiving area security and operating hours; control vendor traffic through Receiving.
• Monitor and report abnormal vendor actions and unauthorized customers/sales representatives in Receiving.
• Receive merchandise and verify deliveries for quality, count, and condition against invoices.
• Log irregularities/discrepancies/shortages/damaged shipments and process credits; document vendor resolutions, post invoices, and properly store documents.
• Communicate problems that may affect the integrity of the store or vendor.
• Deliver product to applicable storage/work load areas; properly handle all products to reduce waste and manage damaged/spoiled product per policy; rotate perishable merchandise; remove out-of-code merchandise from active storage areas for appropriate credit/return-to-vendor or for disposal.
• Maintain general housekeeping/sanitation standards; keep all areas clean/clear and swept/mopped.
• Assist in responding to emergencies/potential safety hazards.
• Check and maintain equipment for proper performance; advise the store director of problems.
• Be knowledgeable of the nature/duties of every department position.
• Notify store director of situations adversely affecting operating performance or requiring disciplinary action.
• Comply with and reinforce all food safety, sanitation, and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations.

Requirements

• Effective interpersonal, communication, and customer service skills.
• Ability to work in a fast-paced environment; team player.
• Sound judgment/decision-making skills.
• Ability to read/interpret documents; basic math skills.

Nice-to-haves

• High school education/GED